How You’ll Make an Impact 

The Paramedic Lead position at DispatchHealth is a management role that focuses on operational efficiency and is responsible for various processes that are crucial to market success. The ideal candidate should have a keen attention to detail, the ability to support service provision, and strong relationship-building skills. They will be supervised and mentored by a Market Manager. 

What You’ll Do 

Provide clinical training and onboarding of new hire Paramedic staff on various clinical topics and responsibilities. In charge of performing new hire and annual ride alongs to ensure Paramedics provide the highest level of patient care and competency-based check offs in conjunction with CCOE (Clinical Center of Excellence).  

• Manage and oversee daily operational tasks to ensure efficient and effective functioning of the organization.  

• Clinical shift requirement will be 20 hours per week preferably 10 hours out of each office. 

• Other duties as assigned.  

Lab 

Collaborate with the Central Services Lab team to ensure effective management and implementation of competency training, temperature logs, recording of results, supplies, and maintenance of CLIA moderately complex certification standards within the market.  

Fleet  

Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.  

Supply Chain 

Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing lot numbers to prevent expiration, coordinating, and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus racking system. 

Additional duties as assigned 

What You Need 

Education and Experience 

• Certified Paramedic required.  

• A minimum of three (3) years of experience in a healthcare or related business field with proven ability to build strong relationships and drive results.  

• Direct experience in healthcare service operations or knowledge of organization/operational elements of senior living, home health, provider practices, hospital/health systems, is strongly preferred.  

Skills/Abilities 

• Valid driver's licenses and clean driving record.  

• Verbal and written communication proficiency.  

• Demonstrate strong organizational skills, including the ability to prioritize tasks, and maintain accurate records and documentation.  

• Initiative and a sense of competitive drive, a "go-getter."  

• Ability to stay focused on results despite changing conditions.  

• Strong operational, problem solving and analytical skills.  

• Ability to coordinate with IT department to resolve technical problems.  

• Working knowledge of Excel and Microsoft tools.  

• A desire to help people and improve the customer experience (internal and external).  

• Flexibility to work evenings, weekends, and holidays as needed.  

• Ability to drive and sit in a car for long periods of time. 

• Ability to drive during the day and at night. 

• Ability to climb three flights of stairs while carrying equipment. 

• Ability to push, pull, and lift 50 pounds. 

• Visual ability to perform point-of-care testing such as such as EKGs, blood draws, taking vitals. 

• Ability to work on a laptop or other device while riding as a passenger in a car. 

• Ability to provide patient care in non-traditional or smaller spaces with limited room for movement. 

• Ability to hear with or without accommodation. 

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.  

Physical Demands 

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Work Environment 

This position is considered field based, requiring travel within the metro area for all shifts with possible travel to practice locations in other states where properly certified. 

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the duties, responsibilities, and requirements of the position.